Troubleshooting Common Issues

Common Issues and Solutions

Didn't Get the Confirmation Email

• Check your spam or junk folder
• Make sure you entered the right email address at sign-up
• Contact support if it still hasn't arrived

Can't Sign In

• Use the email address you signed up with
• Reset your password from the forgot password page
• Try a different browser or clear your browser's cache

Activation Is Taking a While

• Check that your details were entered correctly
• Look out for an email from us asking for more information
• Contact support if you have questions about your status

Activation Was Rejected

Contact our support team at help@finby.org or (855)-804-2600 to find out why and what you can do next.